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Tag: Customer

The Psychology of Urgency

Posted on June 9, 2022 by rjgraham

The Psychology of Urgency: Make Them Want It Now! by: Scott Moldenhauer “I’ll think it over and get back to you.” “Sure, we’ll do that someday.” “I need to check with my…

Another Inconvenient Truth

Posted on September 13, 2021 by rjgraham

The Inconvenient Truth of Success by: Ouida Vincent I was having a conversation with a new member of my organization the other day. He is in management training and hates it. He…

How to Manage a Business That Handles a High Volume of Customers

Posted on September 5, 2019 by Elliot Caleira

The best small businesses start out with very little capital investment and grow rapidly because they fill a niche void. Small businesses that provide an exclusive service or product are always poised…

Why CRMs Are Essential For Enterprise Business Success

Posted on September 29, 2018 by Elliot Caleira

Customer relationship management software started gaining popularity at the turn of the decade has now become one of the most essential business tools that managers and business owners need to thrive in…

Four Things To Consider When Your Business Is Growing

Posted on August 25, 2018 by Elliot Caleira

Your business is growing. Sales are increasing, and your demand has never been higher. This is awesome, and you should take a moment to congratulate yourself. Many entrepreneurs would be jealous of…

Great Customer Service: The Employee Equation

Posted on April 6, 2018 by Elliot Caleira

The baseline goal of any business–big or small–is to provide excellent customer service so that the customer will continue to patronize said business and help it grow. It is the dollar that…

Improving Customer Attrition Requires As Much Heart As Smart

Posted on July 29, 2015 by Zeetu

 by Ron Ackerman Headline: Three years of misses on both the top and bottom lines, customer churn exceeding $56 million annually and continuous market share losses result in the break up and…

The Next Level of Your Business

Posted on June 20, 2015 by rjgraham

Take Your Small Business To The Next Level By Katrina Sawa Now that you have built a successful business, you have an established customer base and you are fairly well known in…

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— Erik Christopher Zeeman

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