The Psychology of Urgency: Make Them Want It Now! by: Scott Moldenhauer “I’ll think it over and get back to you.” “Sure, we’ll do that someday.” “I need to check with my…
Tag: Customer
Another Inconvenient Truth
The Inconvenient Truth of Success by: Ouida Vincent I was having a conversation with a new member of my organization the other day. He is in management training and hates it. He…
How to Manage a Business That Handles a High Volume of Customers
The best small businesses start out with very little capital investment and grow rapidly because they fill a niche void. Small businesses that provide an exclusive service or product are always poised…
Why CRMs Are Essential For Enterprise Business Success
Customer relationship management software started gaining popularity at the turn of the decade has now become one of the most essential business tools that managers and business owners need to thrive in…
Four Things To Consider When Your Business Is Growing
Your business is growing. Sales are increasing, and your demand has never been higher. This is awesome, and you should take a moment to congratulate yourself. Many entrepreneurs would be jealous of…
Great Customer Service: The Employee Equation
The baseline goal of any business–big or small–is to provide excellent customer service so that the customer will continue to patronize said business and help it grow. It is the dollar that…
Improving Customer Attrition Requires As Much Heart As Smart
by Ron Ackerman Headline: Three years of misses on both the top and bottom lines, customer churn exceeding $56 million annually and continuous market share losses result in the break up and…
The Next Level of Your Business
Take Your Small Business To The Next Level By Katrina Sawa Now that you have built a successful business, you have an established customer base and you are fairly well known in…