Understanding ITIL Qualification Paths

Understanding the ITIL Qualification by: Simon Buehring ITIL (the IT Infrastructure Library) is the most widely recognised IT Service Management qualification in use at the moment. It is accredited by […]

The Evolution of Service Management

The Evolution of Business Service Management (BSM) By Peter Goldin Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage […]

An Introduction To ITIL

IT Infrastructure Library: an Introduction by: Simon Buehring What is ITIL? ITIL stands for IT Infrastructure Library, the most comprehensive collection of documents intended to provide support and advice regarding […]